Terms & Conditions

SHIPPING 

All packages are processed for shipping within 24-48 hours of your purchase. Estimated delivery is to be used as a guide only. Overnight shipping is available at checkout. We do not ship to P.O. Boxes. Sir & Madame does not ship out on major business holiday. Your order is shipped through USPS.

AVAILABILITY

All products are in stock and available for order. Occasionally, products are oversold. In this event, orders are fulfilled in the order they are received or a refund will be issued. Items in your shopping cart are not reserved. Processed orders are subject to payment acceptance and availability.

PAYMENT

Sir & Madame accepts payment online via Paypal. Please ensure your shipping address is a confirmed address with PayPal. (We will not ship to unconfirmed shipping address, orders with unconfirmed shipping address will be refunded). You can visit www.paypal.com to sign up and confirm your address. 

RETURNS & EXCHANGE

All returns must be authorized by phone (773-489-6660) or email (sales@sirandmadame.com). ALL SALE ITEMS ARE FINAL. Returns must be received within 7 days of you receiving your order.  All products returned must be in original unused condition, without any tags removed. Shoes must appear unworn and in the box. Products returned damaged, worn or altered may not be accepted and may be sent back to customer. All charges related to shipping are your responsibility and are non-refundable. Shipping costs for a replacement item is FREE up to one time per item, however, payment of duty and tax charges is still the responsibility of the customer. Eyewear and Jewelry is non-refundable. All returns and exchanges must be accompanied by a receipt.  Sir & Madame LLC reserves the right to refuse any returns at any time. If store credit is issued it must be used within 30 days of date issued. Returns must be sent to:

Sir & Madame
938 N. Damen Ave
Chicago, Illinois 60622


CANCELLATIONS AND CHANGES

All cancellations and changes to your order must be sent to sales@sirandmadame.com. Once your order is processed and shipped no cancellations or changes can be made.